Cleaning, Laundry & Housekeeping Feature Articles for Australian Hospitality Industry

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How to get your hotel guests to write an online review 7/20/2015

Sadly, the most effective way to get reviewed is to give your guests a spectacularly awful experience. That's human nature; we're far more likely to vent over negatives than wax ...

10 things a restaurant manager should never do 7/13/2015

Great food, great atmosphere, shame about the management. Those are words you don't want to hear or see in an online review. Your customers have a smorgasbord of dining options, and ...

Restaurant owner claims casual rate of $12 to $16 an hour is 'normal' 7/10/2015

A Korean restaurant says it advertised for staff for as little as $12 an hour because it feared retribution from competitors if it offered Award wages.

Smoking off the menu for NSW commercial outdoor dining areas 7/8/2015

New changes to the Smoke-free Environment Act 2000 will be effective from the 6th of July 2015, banning smoking from the outdoor areas of hotels, clubs, restaurants and cafes. The ...

Tourism Australia deepens China partnerships 7/6/2015

Tourism Australia has signed three important strategic marketing deals in China aimed at promoting Australia to high yielding travellers and business events professionals in an ...

AAoA & AHA split on 'one voice' to represent accommodation sector 7/2/2015

The Accommodation Association of Australia (AAoA) along with the Australian Hotels Association (AHA) will run as separate organisations, after the dissolution of their 2014 Memorandum ...

How to buy washroom products that suit your establishment 7/2/2015

Washroom, bathroom, WC, toilet, dunny; call it what you will, it's that room out the back and it's of no consequence aesthetically, right? Wrong.

Minimum wages to be increased by 2.5% on 1 July 2015 6/30/2015

The Fair Work Ombudsman has reminded employers about an increase in the minimum wage from the 1st of July.

Accommodation Association welcomes changes to Seasonal Worker Program 6/26/2015

The Accommodation Association of Australia (AAoA) has welcomed the Government's changes to the Seasonal Worker Programme, which has now extended to the accommodation sector being ...

Food service workers share more than $1.2mn in back-pay 6/25/2015

Food services workers in restaurants, cafés and catering companies throughout Australia have been underpaid over $1.2 million, spot checks by the Fair Work Ombudsman have revealed.

Tips to Make the Check-in Process Smooth at Your Hotel 6/16/2015

The check-in process at a hotel is usually the first point of contact between guests and management, and will more often than not create a lasting impression.

5 Star: Our Top Hospitality Management Articles This Financial Year 6/15/2015

Here's a look at the management, best practice and customer service topics our audience of hospitality professionals were most interested in over the past financial year. Does your ...

Wage increase will add to SME strain, unemployment: AAA 6/2/2015

The Accommodation Association of Australia (AAA) believes the 2.5 per cent wage increase announced by the Fair Work Commission (FWC) may place further strain on many accommodation ...

5 Reasons to Provide Housekeeping Staff with Quality Cleaning Aids 5/27/2015

Believe it or not there are 66 precise steps in the Marriot Hotel's room cleaning manual. The Marriot chain has transformed the room cleaning process from a random 30 minute whip ...

How to design a hotel bathroom where space is at a premium 5/27/2015

If your hotel bathrooms make a cupboard seem positively roomy, you might think you've got a problem. And in one way you have – teensy bathrooms aren't exactly a great sales feature ...

Airbnb 'paying little or no tax in Australia', claims AAA 5/20/2015

Companies which are platforms for residential properties to be used for tourism accommodation are continuing to avoid paying their fair share of taxes in Australia.

Federal budget 'delivers results' for small hospitality businesses 5/18/2015

Tax cuts and asset write-off provisions for small business announced in the Federal Budget will reduce costs and allow small businesses to grow, according to peak industry association, ...

Budget initiatives to 'promote and create' accommodation jobs 5/18/2015

Federal Budget funding initiatives which promote and create jobs are set to benefit the accommodation industry.

Accommodation sector welcomes Budget boost for tourism marketing 5/13/2015

The accommodation industry has welcomed several aspects of the Federal Budget, including an increase in funding for Tourism Australia.

Hospitality industry welcomes new training development arrangements 4/22/2015

New training product development arrangements announced for the vocational education sector by the Australian Government this morning is a welcome step in addressing the skill needs ...

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