Cleaning, Laundry & Housekeeping Feature Articles for Australian Hospitality Industry

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Accommodation operators welcome multiple entry visas for China 4/14/2015

Accommodation operators have welcomed the announcement of an extension to the visa pilot scheme which permits Chinese visitors to receive three-year online multiple entry visas.

Australia raises the stakes in global grab for gambling dollars 4/14/2015

Australian casino giants are placing all bets on overseas gamblers as the industry gears up for the opening of three new mega-casinos in the next five years, in response to burgeoning ...

How to ensure your hotel is safe for guests and staff 3/23/2015

To a newly married couple a hotel represents romance. To a family it's adventure. To a business person it's an office. But to all these people it should also represent security.

Industry welcomes extension of 'unfair' contract term protections 3/20/2015

The extension of unfair contract term protections to small business will provide hospitality operators with greater confidence when dealing with suppliers and distributors, according ...

Industry calls for fines for non-compliant tourism accommodation 3/16/2015

The Accommodation Association of Australia (AAA) has made a submission to the Productivity Commission calling for fines to be applied to non-compliant tourism accommodation.

4.5 stars, but hotel housekeepers underpaid 3/5/2015

Housekeepers cleaning rooms at one of Australia's largest hotels will have their pay packets reviewed after an investigation by the Fair Work Ombudsman found they are being underpaid. ...

Front-of-house apprenticeships return to Bris hospitality sector 2/27/2015

Entering the hospitality industry is more appealing than ever with the new front-of-house specialists' apprenticeship and the Cert IV chef apprenticeship being introduced in Queensland. ...

Top 5 Hotel Issues Where the Customer Might be Wrong 2/16/2015

We all know the longstanding mantra in the service industry – 'The customer is always right'. Whether it's a dispute over milk past its use by date or a late delivery, those seeking ...

Snowy Mountains tourism pledge a boost for accommodation 2/13/2015

The Accommodation Association of Australia has welcomed the news of an election pledge from the Deputy Premier of NSW, Troy Grant MP, that will mean a significant boost to tourism ...

Lost linen: how hotels track what guests love to take 2/9/2015

It's something that must have crossed many a guest's mind during their latest hotel stay. Hotel bed linen, towels and robes – their texture, fluffiness and cosiness is just about ...

5 Reasons to be Excited About Hospitality in 2015 2/2/2015

Tourism is now the biggest industry in the world, accounting for a whopping 9 per cent of global GDP (per Forbes).

Duty of care gives hotels 'the right' to refuse, cancel booking 1/20/2015

Hotel venues are sometimes faced with the issue of whether or not to take a booking, or cancel a booking, based on the person or organisation involved.

Occupancy up in Vic but numbers down in WA, Qld 12/29/2014

Accommodation takings and occupancy rates have gone up in Victoria because of an increase in overseas leisure tourists, according to the latest seasonally adjusted figures released ...

Hospitality workplace policies – is your business covered? 11/26/2014

Work visas, employee contracts, drugs and alcohol policies, health and safety regulations, and even data collection laws – nobody ever said hospitality SMEs have it easy when it ...

Great Housekeeping Products for Your Hotel 11/3/2014

Proper maintenance of guest rooms and common areas is a critical concern for hotel managers. Few things will turn patrons away quicker than dirty surroundings, bugs or odd smells.

7 Examples of Creative Hospitality Marketing 10/20/2014

Large and small businesses alike strive for maximum exposure from their marketing efforts, and hospitality marketing in particular requires creativity to attract notoriously fickle ...

'Moral responsibility' to end trolley collector exploitation: Coles 10/7/2014

Coles is the first major supermarket chain to publicly declare it has an "ethical and moral responsibility" to join with the Fair Work Ombudsman and stamp out exploitation of vulnerable ...

ACCC approval of Expedia's Wotif acquisition is 'bad news' 10/2/2014

The Accommodation Association of Australia (AAoA) has expressed its concern at the ACCC decision to allow the acquisition of Wotif by Expedia.

Time to gear up hotels market as tourism picks up on dollar's decline 9/18/2014

The changing nature of demand for accommodation over the next few years will play havoc with Australia's hotel market. That includes not just the major capital city hotels, but ...

Where are Australia's and the world's cleanest hotels? 9/18/2014