Top Ideas to Enhance Hotel Guest Experience
Whether it's making the right impression at the reception desk or going above and beyond to please during the stay, there are many things hotels can do to enhance the guest experience – and in doing so boost the chances of earning positive reviews and repeat business.
Here are some top tips for making your guests' stay a memorable one for all the right reasons.
7 Simple & Affordable Ways to Wow Your Hotel Guests
From watching body language when guests first arrive to offering suggestions on the best local activities, there are many free and simple ways to make a lasting impression on hotel guests. Could a friendlier check-in process and positive general attentiveness boost your RevPAR (revenue per available room)?
Hotel Management for a New Generation of Hoteliers
Airport-style self check-in systems and other automated hotel processes can speed things up and improve the guest experience. It allows staff to focus more on guests and less on the computer screen as a line of people at the reception desk grows longer.
Hotel Amenities: More Than Pringles and Cans of Coke
Allowing guests to tailor their pre-packaged fridge contents and bundled items is a great way to put a smile on their faces the second they enter the room. Yes it takes a little bit more effort, but it could lead to a big win, especially if the new guest decides to share a picture of it on social media.
Beyond Reconstruction - Tips for Keeping Guests Happy During Renovation
Internal and external building upgrades are an unavoidable part of the business, but it's important to ensure guests are inconvenienced as little as possible.