The only 5 star hotel in Cairns to have retained its brand since it was built 33 years ago, the Hilton Cairns has earned and maintained its reputation on its high standards and attention to detail. And with 263 rooms comprising a mixture of standard rooms, ocean view rooms and suites, together with substantial conference and catering areas plus bars and restaurants, it’s an immense task that keeps the team of 120 staff busy all year round.
As Garry Marsh, Asset Manager for BG Investment Holdings who own 6 hotels in Australia under the management of Hilton says “Having a Hilton brand on a building comes with responsibility and that responsibility comes with expectation. The expectation is for anyone who walks in a Hilton and particularly our Hilton, they will receive fantastic service but also quality.”
One way in which a hotel ensures that standards of luxury and cleanliness are kept high is with the quality of its laundry, as this is what the guests will sleep on, see and touch the most during their stay. It is imperative to always have an ample supply of clean guest room and table linen together with impeccably pressed uniforms for the staff, pool towels and guest laundry too.
The previous Hilton Cairns’ onsite laundry was out dated, the aging equipment was not only resulting in inconsistencies in quality but was also causing damage to laundered items. It was time for a change, and after some extensive research into various available options on the market, Hilton Cairns chose Electrolux Professional on it’s globally reputable brand with 100 years expertise in commercial laundry, plus factoring the results from Electrolux Professional’s ROI calculator providing a clear picture of the speed of return on investment.
The new Hilton Cairns’ on-premise laundry fit-out includes industrial sized washers and dryers, a single operator FFS ironer and an automatic towel folder which together allow the laundry staff to process on average, an incredible 3,000 kg of laundry per day for both the Hilton Cairns and their sister hotel, Double Tree Cairns.
As Garry points out, “Having control over quality means having linen that we can ensure is going to meet guest expectations”.
However, it’s not just the ability to handle the capacity that has made their new investment such a success. They have turned their on-premise laundry operation into a revenue stream by outsourcing the laundry services to meet the needs of local businesses such as the Cairns Convention Centre.
We love success stories from our customer and Hilton Cairns is one of them. Not only did they end up with an efficient laundry operation but were able to turn it into a revenue stream and blowing the original ROI forecast out of the water in record time.
Needless to say, Garry “couldn’t be happier with the outcome of this project."